Our Super Stories Support
Thank you for using Our Super Stories. This page explains how to get help and answers common questions about the app.
Contact
For support, email developer@benwiddowson.com.
About Our Super Stories
Our Super Stories is an iPad app for teachers to collect, organise, back up, and play classroom story videos offline.
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How do I add a story?
Open the main library and tap Add Story. Choose a video from Photos or Files, then edit the title, date, group, thumbnail, notes, and pinned state if needed.
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Does the app need an account?
No. Our Super Stories does not require an account, school login, subscription, server, cloud sync, or internet connection.
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Where are videos stored?
Story videos, thumbnails, groups, display settings, optional logos, and teacher-created backup packages are stored locally on the iPad.
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Why does the app ask for Photos access?
Photos access is used only when a teacher chooses a story video, optional custom thumbnail, or optional teacher logo from the iPad photo library.
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What are Teacher Tools?
Teacher Tools include display settings, story ordering, backup export/import, support links, privacy links, and local passcode settings.
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What if I forget the teacher passcode?
The teacher passcode is local to the iPad. There is no online account recovery because the app does not use accounts or cloud sync. Email support if you need help deciding the safest next step.
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How do backups work?
Teacher Tools can export a `.ourstories` package for backup or transfer. Keep backup packages private because they may contain classroom videos and other classroom content.
Troubleshooting
Check that the iPad is running a supported version of iPadOS, confirm Photos permission if importing from Photos, and make sure there is enough device storage for videos and backup packages. If the issue continues, email the iPad model, iPadOS version, what you were trying to do, and any error message shown in the app.
Privacy
Our Super Stories is local-first. It does not require an account, does not use cloud sync, does not include advertising, and does not track users. For more detail, see the Our Super Stories privacy policy.
Response Time
Support requests are usually reviewed within 2 business days.